Shipping policy
Effective Date: October 19, 2026
Thank you for shopping with Steve Meaden. This Shipping Policy explains our order processing procedures, shipping transit times, delivery estimates, tracking information, and other important shipping details.
1. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment authorization and order verification.
Business days are Monday through Friday, excluding public holidays.
During periods of high order volume, promotional events, or holidays, processing may take longer than usual.
Once your order has been processed, it will be prepared for shipment and handed over to the shipping carrier.
2. Shipping Transit Time
After your order has been processed and dispatched, the estimated shipping transit time is:
6–9 business days
Shipping transit time begins when your order has been handed over to the shipping carrier.
Actual transit times may vary depending on the destination, carrier operations, weather conditions, and other circumstances outside our reasonable control.
3. Estimated Total Delivery Time
Our estimated total delivery time is 7–12 business days.
The estimated delivery timeline consists of:
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Order Processing Time: 1–3 business days
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Shipping Transit Time: 6–9 business days
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Estimated Total Delivery Time: 7–12 business days
Delivery times are estimates and are not guaranteed delivery dates.
4. Shipping Destinations
Available shipping destinations depend on the shipping options offered during checkout.
Please enter your complete shipping address during checkout to confirm whether delivery is available to your location.
If we are unable to ship an order to the address provided, we will contact you when appropriate.
5. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Please review the available shipping methods, shipping costs, and total order amount before submitting your order.
Any applicable shipping discounts or promotions will be reflected during checkout according to their stated conditions.
6. Order Confirmation
After successfully placing an order, you should receive an order confirmation email containing information about your purchase.
Please review your order details and shipping address carefully.
If you notice an error, contact us as soon as possible at info@stevemeaden.com.
7. Shipping Confirmation and Tracking
Once your order has been dispatched, tracking information may be provided by email or through the order information associated with your purchase when tracking is available.
Please allow time for the shipping carrier to update tracking information after dispatch.
If you have questions about tracking your order, please contact our customer support team with your order number.
8. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please ensure that your shipping address includes:
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Recipient's full name
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Street address
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Apartment, suite, or unit number, if applicable
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City
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State or region
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ZIP or postal code
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Country
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Valid contact information
If you notice an incorrect shipping address after placing an order, please contact us immediately.
We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.
9. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
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Severe weather conditions
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Shipping carrier disruptions
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Public holidays
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High shipping volumes
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Transportation delays
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Customs or import procedures
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Incorrect or incomplete shipping information
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Other unexpected logistical circumstances
If your order is significantly delayed, please contact us at info@stevemeaden.com with your order number.
We will review the available shipping information and assist you with your inquiry.
10. Lost or Missing Packages
If your package appears to be lost in transit or tracking information has not updated for an extended period, please contact us.
Include your order number and any available tracking details.
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.
If a package is confirmed lost, we will provide an appropriate resolution in accordance with applicable consumer protection laws.
11. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please:
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Check around your delivery location.
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Ask household members or neighbors who may have accepted the package.
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Check with the shipping carrier using the tracking information provided.
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Contact us if the package is still missing.
We will assist in reviewing the available delivery information and determining the appropriate next steps.
12. Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at info@stevemeaden.com.
Please include your order number, a description of the issue, and photographs of the product and packaging when appropriate.
We will review your request and provide an appropriate resolution in accordance with applicable law.
13. Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
If this occurs, you may receive multiple packages or tracking numbers, and the packages may arrive on different dates.
14. International Shipping
Where international shipping is available, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges may be the customer's responsibility and are determined by the relevant customs or tax authorities.
15. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at info@stevemeaden.com.
We cannot guarantee that an order can be changed or canceled once processing or shipment has begun.
If your order has already shipped, you may request a return after delivery in accordance with our Return and Refund Policy and applicable law.
16. Returns and Refunds
Returns and refunds are subject to our Return and Refund Policy.
If you would like to request a return, please contact us before sending any products back so we can provide the appropriate instructions.
Please do not send returned products to our business address unless we have confirmed that it is the correct return destination.
17. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any mandatory rights or remedies available under applicable consumer protection laws.
18. Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our shipping procedures, business practices, delivery services, or applicable legal requirements.
Updated information will be published on this page with a revised effective date when appropriate.
19. Contact Us
If you have questions about shipping, order processing, delivery, tracking, or a missing package, please contact us.
Store Name: Steve Meaden
Website: https://www.stevemeaden.com/
Business Address:
1105 W Badger Rd
Madison, WI 53713
United States
Phone: +1 262-221-8051
Email: info@stevemeaden.com
Thank you for shopping with Steve Meaden.
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